At Vrishi Jewels, we are committed to delivering high-quality jewellery, and your satisfaction is our utmost priority. Our Cancellation & Refund Policy is designed to provide you with a clear understanding of our procedures, especially in cases involving manufacturing defects.

1. Order Cancellation:
You have the option to cancel your order within 24 hours of placing it. After this period, cancellation requests may not be accommodated as our team works promptly to process and fulfill orders.

2. Manufacturing Defects:
If you receive an item with a manufacturing defect, we apologize for any inconvenience caused. In such cases, we kindly request customers to provide an unboxing video as proof of the defect. This video is crucial to expedite the verification process.

3. Refund Eligibility:
Refunds for manufacturing defects are subject to verification through the unboxing video provided by the customer. Once the defect is confirmed, we will initiate the refund process.

4. Refund Process:
To request a refund for a manufacturing defect, please contact our Customer Support team with your order details, images, and the unboxing video clearly highlighting the issue. Our team will guide you through the verification process.

5. Refund Timeline:
Refunds for manufacturing defects will be processed within 7-10 business days from the date of verification. Please note that the refund timeline may vary based on your payment method and financial institution.

6. Return Shipping:
In the case of a manufacturing defect, we may provide a prepaid shipping label for the return. Please follow the instructions provided by our Customer Support team to ensure a smooth return process.

7. Non-Refundable Items:
Customized or personalized items may not be eligible for refunds unless a manufacturing defect is present. Items marked as final sale or clearance are also non-refundable.

8. Policy Updates:
Vrishi Jewels reserves the right to update or modify this Cancellation & Refund Policy at any time. We recommend checking this page periodically for any changes.

We value your satisfaction and strive to address any concerns promptly. If you have any questions or require further assistance, please contact our Customer Support team.

Thank you for choosing Vrishi Jewels. Your trust is our most precious gem.

Happy shopping!

Vrishi Jewels Team